Nurse Call Solutions
Stay connected to your residents and patients for a higher standard of care
At Carecom we design advanced Nurse Call solutions, using industry-leading Nurse Call Systems, to help healthcare facilities improve their processes, safety and the quality of resident care. We are able to offer specially-designed systems that meet the specific and diverse needs of the Australian market.
IP Nurse Call
IP Nurse Call systems offer a variety of advanced features that greatly enhance their functionality and efficiency in healthcare environments.
Remote Monitoring: Our IP Nurse Call Systems offer real-time, 24/7 remote monitoring, enabling early detection and resolution of issues. Alerts are sent to both the facility’s IT staff and our team at Carecom to ensure continuous patient care.
Tailored Configuration: These systems are highly adaptable, providing customizable options to meet the unique needs and demands of different healthcare facilities.
Hygiene-Friendly Design: Understanding the vital role of cleanliness in healthcare settings, these systems are crated for effortless cleaning and disinfection, significantly reducing the risk of infection spread.
Seamless Hot Swapping: These systems support hot swapping, allowing components to be replaced or upgraded without powering down or disrupting the entire system. This feature is crucial for maintain continuous operation and ensuring efficient maintenance.
Carecom can provide both full IP and serial Nurse Call Systems for your facility. Both are designed for future system scaling and expansion and offer integration with RTLS along with the capability to have wireless integration.

Wireless Nurse Call
Carecom offers reliable and robust Wireless Nurse Call solutions for healthcare facilities where the existing cabling is inadequate or new cabling is not permitted.
Site Wide Radio: Designed to provide comprehensive coverage across large healthcare facilities. Using radio transmitters to relay signals to a central base unit, they ensure reliable communication and quick response times, even in hard-to-wire areas. Features like low battery detection and fault supervision make them ideal for efficient and effective patient care in expansive environments.
Scalability: These systems are designed for scalability, allowing for easy expansion or modification to meet the evolving needs of healthcare facilities. This adaptability is crucial for addressing changing healthcare demands.
No Cabling Required: A major advantage of wireless systems is the elimination of extensive cabling, which reduces installation complexity, minimizes disruptions, and negates the need for structural changes in healthcare facilities.
Radio Device Status: Radio devices regularly report their operational status, monitoring battery levels, ensuring all components function properly and maintain system reliability and effectiveness.
Event Detection: Equipped with sensors, these systems detect events or changes in a patient’s environment, enabling quick responses to emergencies or other needs.
Designed for simplicity, wireless systems enable quick installation, easy configuration, and straightforward maintenance, making them user-friendly and efficient.

System Integration and Reporting
Simple, fast and automated reporting solutions
Our reporting solutions enable healthcare providers to quickly access the data they need to understand the health of their facilities.
This solution delivers a full suite of standard reports that can be customised to suit the user’s, or facility’s, needs and environment. No more wasting time trying to access and create the required reports, each report can be scheduled to be delivered when you need it, easily giving you the information you need to take the right steps to improve your operations and the care in your facilities.
Our Carecom team will work with you personally to create a delivery system that suits you; scheduling and automating reports to be delivered to the right people at the right time, making our reporting system do all the work, so you can simply put the data into action.
This solution delivers valuable data, including:
- Alarm Duration & Frequency (Daily & Weekly)
- Attendance & Time Tracking
- List of Alarms
- List of Operational Alarms
- Number of Alarms (per ID & Type)
- Response Times and Time of Care Given
All reports can be exported from the system in either Word, Excel or PDF formats.
Contact our team to see how our reporting solutions could work for your facility.
Educational Call Systems
Call and rapid staff deployment systems incorporating location staff duress.
Our Wireless Call Systems have been designed specifically for schools and educational facilities empowering teachers and staff to quickly and efficiently call for assistance from any location within the school premises, whether it be classrooms, offices, buildings, or outdoor areas. They ensure rapid response and staff deployment during critical situations such as security and medical concerns, providing swift and effective assistance when it matters most.
These easy to use and cost-effective wireless solutions have integrated location-finding capabilities, meaning there is no need to leave children unattended in times of emergencies or send students to find help and located a particular person.
The system comes equipped with
- A variety of fixed call points to suit your requirements, including:
- Call / cancel buttons
- Call portals, offering up to four different call options
- Waterproof disability toilet call buttons
All call buttons have options to include lock boxes with universal staff key.
- Wearable duress pendants equipped with location tracking for both teachers and vulnerable students
- Overdoor alert lights for enhanced visibility (optional)
- Alarm notifications via pagers, annunciators, and/or SMS
- Detailed display of alarm call information and precise location
- Comprehensive event logging into a secure database
- Monitoring capabilities for equipment off-site
- Records of response times and alarm types for analysis and improvement
- Impressive range of up to 1.5 km
There is no cabling, therefore installation is quick and inexpensive. The system is easy to use and maintain. Ideal for small pre-schools through to the largest universities.
The Long Range Call System equipment maintenance can be supervised and serviced as well as low battery alerts monitored either onsite by staff or off site by Carecom Solutions as required.
These emergency systems are tailored to your specific needs, contact us for an obligation free consultation, demo and pricing.



Real Time Location System
Keep track of staff or residents in your facility.
Real-Time Location Systems (RTLS) allow your staff and residents to move freely while collecting their location as they move through a tag with built-in RFID technology – so you always know where they are.
RTLS is built into the hardware of all hardwired CareTech Nurse Call points, and can also be overlaid on a wireless system or provided as a stand-alone system, specifically designed for healthcare environments. Ideal for asset tracking and management, the RTLS allows for automatic ‘staff presence’ events, recording the amount of time your staff are spending with residents for your reference.
Designed for flexibility, the RTLS features can be activated or deactivated by the Nurse Call software as needed. Increase the safety of your residents and improve staff response times by always knowing the location of everyone in your facility.

NDIS / SDA – JCT Healthcare Technology
JCT Healthcare Technology
As the proud distributor for JCT Healthcare Technology in Queensland, Carecom Solutions is dedicated to bringing innovative assistive technology solutions to individuals living with disabilities. JCT Healthcare Technology, a NDIS Approved Provider in Australia, offers a range of advanced smart technology designed to empower users and enhance their daily lives.
Empowering Independence
JCT’s product suite, approved under the National Disability Insurance Scheme (NDIS), includes cutting-edge smart technology that allows users to control everyday items such as lights, blinds, air conditioning, and televisions through a user-friendly tablet. This technology provides greater independence and convenience, making daily tasks more manageable.
Ensuring Safety and Well-being
The range also includes essential accessories like bed mats and smart sensors, which play a crucial role in monitoring and detecting unusual behaviour. These features ensure enhanced safety and well-being for users, providing peace of mind for both individuals and their caregivers.
Creating Accessible Environments
By integrating smart technology into daily living, JCT Healthcare Technology helps create more accessible and comfortable environments for those with disabilities. This commitment to innovation and accessibility aligns with Carecom Solutions’ mission to improve the quality of life for all our clients.


Resident Wandering Systems
Remove the stress of monitoring at-risk patients with an integrated Wandering System
Integrating into your Nurse Call system, this solution gives your staff the ability to focus on their immediate tasks by immediately alerting them if wandering residents or patients are near a door or exit point, or at risk of absconding from the facility.
Acting as the eyes and ears of your staff, this system keeps a 24/7 watch on the safety of your residents – without adding to your workload. During the day, your Nurse Call system will be instantly alerted to notify the staff of any issues, and, in night mode, it will set off alarms if anyone uses an exit without the required code/permission.
Carecom offers a stand-alone or site-wide patient wandering system, and can source and integrate the most suitable Wandering System to your existing Nurse Call system.
Wandering and disoriented patients can come to harm if they go astray, so a Wandering Security System is vital to providing increased care and security to those within your facility.
Falls Management
Protect your residents with effective falls management systems
Enhance resident safety with our advanced sensors, featuring health analytics for fall detection and prevention. Our solution includes Thermal Presence Detector with built-in mic and speaker. This innovative device supports fall detection, out-of-room detection, and more, ensuring comprehensive monitoring and safety.

Smart Phone Messaging, DECT and Paging.
Carecom ensures seamless communication within your healthcare facility, whether through a mobile application for iOS and Android, DECT or paging system.
We specialise in DECT and Paging solutions that integrate with Nurse Call and duress systems. DECT (Digital Enhanced Cordless Telecommunications) ensures reliable communication between staff and management and allows families to contact residents and staff to receive Nurse Call alarms. DECT handsets are robust, easy to use, and support voice calls and text messaging, improving efficiency and customer response times with secure technology. Paging provides reliable one-way communication, ensuring effective communication even if your network is down.
We’re also revolutionising healthcare delivery with JCT Healthcare NuCaMS mobile application for Android and iOS devices. This app offers:
- Cross-Platform Compatibility: Seamless integration across all smartphones (Android and iOS).
- Real-Time Alerts: Instant notifications for rapid response to patient needs.
- Secure Communication: Encrypted communication between staff and clients.
- Customisable Workflows: Tailored to your facility’s clinical workflows and alert preferences.
- Integration with Existing Systems: Connects with your current hospital information systems.
- 24/7 Technical Support: Expert assistance available anytime.
By embracing mobile technology, NuCaMS empowers providers to deliver more responsive, efficient, and patient-centric care.

Access Control
Protect and restrict the access to your facilities with the increased security of an Access Control system
Carecom offers installation and maintenance on stand-alone and fully integrated Access Control systems for all commercial or industrial sites and facilities.
Having the ability to easily and confidently monitor the movement of people, vehicles and materials in and out of your site is of crucial importance, and an Access Control system acts as the first line of defence in your electronic security system.
Our expert technicians work with a wide range of systems, which include features such as:
- Proximity recognition
- SmartCard/MiFare swipe card readers
- Key-operated doors
- Digital keypads
- High-end biometric identification systems
Contact us for an Access Control System consultation today and make sure you are in control of the safety of your facility.

CCTV
Monitor and protect your staff, residents and facility with CCTV technology
The safety and security of your personnel and facilities are key to the success and longevity of your business, and Carecom employs the most experienced personnel to ensure we can supply and install the most suitable system for your needs. From monitoring anyone who enters and exits your buildings and keeping tabs on staff movements within your facility, to providing comprehensive out-of-hours surveillance, a CCTV system is the answer to deterring crime and ensuring safer, more secure facilities.
With the latest in CCTV technology and a comprehensive range of Network Video Recorders (NVR), Video Management Software (VMS), high-definition cameras and equipment, we can design and deliver a CCTV system that will increase your security without increasing your workload.
Your CCTV system can include:
- Remote viewing on your recorders
- High definition & IP CCTV solutions
- Easy playback, search and download
- IP Video Management system
Carecom is a licenced security advisor and one of our expert team can come onsite to assess and advise on the best security solution for your facility.

Preventative Maintenance and Servicing
Reliable, high-performing systems with Service Level Agreements
Carecom Solutions is dedicated to providing ongoing care for our clients, partnering with your facility for expert, proactive maintenance and servicing for all aspects of your systems.
Our goal is to optimise the care that your facilities can provide to your customers by ensuring your critical systems are reliable and tailored to your unique needs and requirements. From maintenance to system optimisation and integrations, we are equipped with the capabilities and expertise to handle all your ongoing system and technological needs.
When you come on board with Carecom, you’ll find that our Service Level Agreements provide a transparent outline of expectations, costs, response times, along with prioritised service support and delivery, so you can be confident in our service.
Along with providing off-site monitoring and assistance when required, our technicians can also be onsite within hours to assess and provide expert solutions at a fixed price.
Comprehensive System Audits
We provide comprehensive system audits as part of every SLA, along with outside of these agreements if required. These audits allow us to spot any gaps and provide the right assistance to bring your system in line with all required standards and make sure it is as effective as possible.
Our technician will conduct a full site audit of the required system, providing a full report of all findings and recommendations, along with fixed prices to resolve any issues.

We provide audits for the following systems:
- Nurse Call
- CCTV
- Access Control
- WiFi
- Battery Back Up
- Uninterrupted Power Supply (UPS)
Your audit will include a:
- Complete functional system test
- Detailed report of all tests conducted
- List of system recommendations
Your report can then be kept on file for any future Government compliance checks. Talk to our team today to schedule your Nurse Call Audit.