Service Level Agreements
If you would like Carecom to partner with your facility for the ongoing maintenance and servicing of your systems, we offer Service Level Agreements for a transparent outline of expectations, costs, response times, along with prioritised service support and delivery.
An SLA allows you the confidence to know that if anything goes wrong, you can call us and our technicians will be there within the agreed time to assess and provide expert solutions resolving any issues.
Carecom has the experience and capabilities to take care of all servicing, from maintenance to system optimisation and integrations. We understand how important it is to have reliable communication systems, and we will ensure that they are always operating effectively for the care of your patients and the efficiency of your staff.
We recommend that before we enter into any SLA, we provide a Nurse Call Audit as an initial service for a full functional test of your system, along with our recommendations to bring your system in line with all required standards.